Answer:
A reimbursement transmittal letter is very easy to write because the customer won't care what it says after finding the enclosed check. Try not to shoot yourself in the foot by saying things like "government agents forced us to do this", however.
A good error-correction letter should begin by stating something like "during a review of your account, we discovered an error." Go on to state that in cases like this, it is the bank's policy (never mind the TILA mandate) to resolve errors in the customer's favor. Conclude with an apology for any inconvenience and thank the customer, once again, for doing business with the bank.
First published on BankersOnline.com 6/06/05
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