Answer:
You need to investigate the claim and ignore the fact that this is a relative. The bottom line here is, was the card given and the authority exceeded in the withdrawals made, or was the card and PIN given to the user who returned it, but later stole the card or obtained it in some fraudulent manner, and used it again relying on the PIN that was committed to memory? If the authority was exceeded, the customer is on the hook, but if the card was taken and used without any authority, those are unauthorized transfers and the customer's $50, $500, and unlimited liability tiers will apply.
First published on BankersOnline.com 8/17/09
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