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Request for Security Footage

We have been asked by an individual (non-customer) to provide any security tape that might show a traffic accident on the street close to the bank. I do not want to release any security tape we may have without a subpoena. Am I correct?

by Banker's Hotline

Yes. Private entities, including financial institutions, are under no obligation to release video surveillance records. Footage captured by a public body, such as a police department, is generally an unrestricted record and available upon request. The individual requesting the records from your bank should initiate legal proceedings and produce a subpoena. As always, we recommend that you speak with your legal department or approved outside counsel.

This Q&A originally appeared in Bankers' Hotline. For more information, sample issues, and to subscribe, click here or email

First published on 08/29/2021

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