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Required to Disclose An 800 Number in Reg E?

Question: 
Are banks required to disclose an 800 number in Reg E? We have always had an 800 number but they just canceled it.
Answer: 

by Brian Crow: Reg E 1005.7(b)(2) Telephone number and address. The telephone number and address of the person or office to be notified when the consumer believes that an unauthorized electronic fund transfer has been or may be made. You are required to provide a phone number, but there is no requirement that it be of the toll-free variety.

Answer: 

by John Burnett: It should, however, be a number that is attended during the business hours you have disclosed elsewhere in your disclosures under 1005.7.

First published on 03/17/2014

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