Skip to content

Returned Estatement Notifications-Valid Addresss

Answered by: 

We have hundreds of returned estatement notifications a month. It could be due to changing email address, inbox full etc. As long as it's spelled out in our disclosure that it's the customers responsibility to update their email address does that bank have a responsibility to follow up for a valid email address? Any advice on this subject would be great.

Refer to your initial account opening disclosures and contractual agreement.

First published on 03/11/2018

Filed under: 
Filed under operations as: 

Search Topics