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Returned/Bounced E-mail Statements

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Question: 
How do you deal with e-statements that are undeliverable that bounce back to the bank unopened?
Answer: 

There is no requirement that you deal with them any differently than you do their paper and ink counterparts. You should provide a way for the statements to be retrieved if the customer asks for them, and a procedure for updating your delivery address when a new address is supplied, subject, of course, to any ID theft controls that are needed.

First published on BankersOnline.com 3/23/09

First published on 03/23/2009

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