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Returned/Bounced E-mail Statements

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How do you deal with e-statements that are undeliverable that bounce back to the bank unopened?

There is no requirement that you deal with them any differently than you do their paper and ink counterparts. You should provide a way for the statements to be retrieved if the customer asks for them, and a procedure for updating your delivery address when a new address is supplied, subject, of course, to any ID theft controls that are needed.

First published on 3/23/09

First published on 03/23/2009

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Filed under technology as: 

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