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Reversing Credit from DC Dispute

Answered by: 
Brian Crow

Question: 
We have a client that is disputing a debit card transaction and we have given her final credit. We requested a copy of the signed receipt and the signature matches what we have on file for the client. It was a transaction from Walmart and it cleared out of their main office in Arkansas and the client lives in Tulsa so she did not think it was hers. We have tried to contact the client, she is not returning our calls. Can we reverse the credit she was given knowing that this signature is hers?
Answer: 

No, you cannot reverse the credit. Once final credit is issued, it is final. Reg E does not have a provision to allow provisional credit to be revoked after an investigation is closed. Going forward, it is better that your procedure be altered to not close your investigation until you have all the facts.

First published on BankersOnline.com 6/3/13

First published on 06/03/2013

Filed under: 
Compliance
Filed under compliance as: 
IT

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