Skip to content

Risk Assessment for Live Chat

Answered by: 

Our bank needs a risk assessment for Live Chat. Does anyone know where I can find one to begin working with so we don't have to reinvent the wheel?

I have not seen one but would refer you to the BOL threads to see if your peers (a wider market than the gurus) has done one. You might be specific as to the channel - is it protected such as for a customer already logged on to internet banking, website based where there hasn't been authentication, or both. And to what degree will you discuss an issue in chat? These would each greatly influence the assessment, in my opinion.

First published on 10/09/2016

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics