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Signed Stop Payment for Unauthorized Transfer

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In order to make sure the Originator doesn't continue to debit the customer, we would need to place a stop payment on an item. We require stop-payment orders to be signed within 14 days of an oral notification in the instance of a preauthorized transfer. But since this scenario is for unauthorized transfers, would it be a violation to require the customer to sign the stop-payment order to prevent additional unauthorized ACH's from debiting their account? Would it be a violation to not obtain their signature and stop the transactions without it?

The customer is not involved in this. You place to stop on your system to protect the bank, not the customer.

First published on 11/12/2017

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