Small Banks Big Business: Teller Line Inefficiencies Plague Customer Experience, Cost Branches More

Question:

Our branch continues to see service quality issues with our walk-in traffic.Our teller staff struggles to achieve fast customer service in processing and issuing checks and other documents. We need to eliminate customer attrition and high operational costs behind the teller line. What processes can we implement that will not impact our current teller platform?

Answer:

We're seeing this question more and more with small banks previously unaware of, or unwilling to, admit major problems with check issuance. The good news is that streamlining your check issuance processes can be achieved cost effectively without impacting your teller platform.

Below is a check list of considerations for improving check issuance processes:

Vendor:

Source Technologies