Skip to content

Statements for the Disabled

Answered by: 

We had a member inform us it was the "law" that we supply privacy notices in braille. We do supply privacy notices to ALL members on the Internet, in our statement once a year and to All new members when an account is opened. Must we now ensure that we have a privacy statement for our disabled members, e.g., deaf, blind, etc.?

This demand is probably based on the Americans with Disabilities Act. In fact, ADA requires barrier-free access to products, services and related information and disclosures. It does not, however, dictate a particular accommodation to overcome a customer's disability. Instead, businesses are free to use any reasonable means. Many blind people do not read braille. In these cases, some form of audio recording of the privacy disclosure would be more suitable.

First published on 1/3/05

First published on 01/03/2005

Filed under: 
Filed under operations as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics