Skip to content

Submits Dispute Orally & Not Written: Deny Claim?

If we disclose to our customers in the initial disclosure that all Reg E disputes must in writing and the customer orally submits a dispute, but doesn't follow up in writing, can we deny the claim?

by Jim Bedsole:

No. The only thing you gain in that scenario is that you don't have to provide provisional credit in order to take advantage of the longer investigation period (45/90 calendar days rather than 10/20 business days) if the customer doesn't provide written confirmation. But you still have to investigate and make a determination based on the investigation in response to the oral notice of alleged error.


by David Dickinson:

You can't take people's rights away from them. Reg E states customers can make oral claims of Reg E disputes. [§1005.6(b) and §1005.11(b)(1)]. You can ask customers to put disputes in writing, but you shouldn't tell customers that all Reg E disputes must be in writing.

First published on 07/22/2018

Filed under: 
Filed under operations as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics