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Submitting Credit for Incorrect ACH (R01)

Answered by: 
John Burnett

Question: 
An ACH credit was incorrectly returned as NSF (R01). It was brought to our attention 5 days after it occurred by the member. What is our best way at getting the credit to be resubmitted (having the member work with the company, us working with the originator or ODFI, something else)?
Answer: 

How is it that a credit was returned for insufficient funds? The ACH system should not permit such a return reason for a credit. Assuming that it was somehow done, I can well imagine the ODFI wondering what happened. Get on the phone (after you've figured out how this error was made) and explain the problem to the ODFI, asking that the entry be reinitiated. If the ODFI needs you to talk with the Originator, do so.

First published on 01/27/2019

Filed under: 
Operations
Filed under operations as: 
ACH
Return Items/Checks

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