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Switching Formats

Question: 
We are switching from html e-statements to a pdf format. Do we need our customers' to consent change to the new pdf format?
Answer: 

Answer by John Burnett:Oh, yes! You're changing a fundamental element of the E-SIGN agreement, and you need demonstrable consent from each affected consumer.

Answer: 

Answer by Richard Insley:Since there are always customers who ignore or resist any change the bank makes, you will need to either continue providing statements in the old format, or cancel e-delivery service for those who won't go along with the change.

First published on BankersOnline.com 6/29/09

First published on 06/29/2009

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