Teller Safety Issues

Question:

For a Bank Drive-thru that is separate from the building (conected only by the drive-thru lanes) should there be two full time tellers in that building at all times? What about storage of those tellers' cash. Should there be a vault located in that separate building or the money transported to and from the main building?

Answer:

General guidelines for this type of operation include the safety practices that you use for the branch:

Opening and closing procedures -- using two (2) employees -- are followed;
The building is equipped with a telephone, robbery alarms and cameras;
Money must be delivered and retrieved by an armored carrier;
Daily work (except money) may be transported to and from the building by one (1) employee; and
Except for opening and closing, one (1) employee may conduct transactions as long as the building is secure.

More specific practices may need to be developed, based upon the building's configuration, operating hours and use.

First published on BankersOnline.com 3/01/04