Time Frame for Fraud/Altered Check Affidavit

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Question:

I sent a Fraud/Altered Check affidavit to the financial institution that processed a counterfeit check. The bank received it on 5/9/11. I requested an answer within 30 days. I still haven't heard anything. I left multiple messages to the person who is handling this and no one is getting back with me. What other recourses do financial institutions have when no one is giving you an answer on Fraud claims? Is there a time frame to respond to a claim? (I'm in Delaware).

Answer:

The model language in the Uniform Commercial Code does not provide a timeframe for an institution to resolve a without entry claim. The next communication to the depository bank may need to come from your institution's attorney to encourage them to move the process along.

First published on BankersOnline.com 8/8/11