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Tracking complaints from the military

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Do you recommend including a complaint entry item to identify servicemembers?

Yes. In my opinion between the emphasis on SCRA and MLA issues and the regulatory protections, this is essentially a protected class, although you will not find it in Reg B. The CFPB has a separate department for the military and often publishes a complaint analysis on just this group. Being able to separate servicemember complaints or the lack thereof should also assist you in your SCRA/MLA exam segments.

First published on 02/28/2021

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