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Unopened e-statements?

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Question: 
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
Answer: 

No. You don't have to monitor that statements are being read electronically any more than you have to monitor that they're being read when snail-mailed.

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Learn more about Andy Zavoina’s E-SIGN, It’s Value Pandemic or Not webinar.

First published on 05/16/2021

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