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Unopened Online Banking Statements

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If an online banking customer is not opening their e-statements do we have to start sending them paper statements?

No, there is no regulatory reason to even track whether customers are opening their e-statements. You need be no more concerned about them than you are about customers who don't open printed statements.

First published on 1/26/09

First published on 01/26/2009

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Filed under technology as: 

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