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Using CSRs to Achieve Corporate Goals

Question: 
How do I make sure that the bank's goals are achieved by the front line Customer Service Representatives?
Answer: 

Imaging and report archival solutions can help safeguard your bank against the loss of critical documents and information in the event of disaster. When looking for applications to integrate in your overall Disaster Recovery Planning strategy, you should look for solutions that provide for all critical data and include comprehensive backup processes. Unlike paper traditional paper documents, image documents and reports that have been backed up, duplicated, and stored offsite are typically not subject to damage by water, wind or fire. Solutions that integrate with your DRP strategy should provide the means to restore information and access quickly- enabling your staff to maintain operations and provide continuous customer service regardless of whether the rest of your organization is fully functional.

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First published on 03/28/2005

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