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VISA Merchant contact requirement

Answered by: 

Question: 
Can we require that a cardholder contact the merchant before opening a claim?
Answer: 

Although VISA may require that a cardholder contact the merchant before we have chargeback rights, if the claim is covered by Reg E, we cannot require this as a condition of starting our investigation. We can ask for, but not require, cardholder assistance.

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Learn more about Brian Crow’s webinar VISA & Reg E Error Resolution

First published on 09/20/2020

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