Answer by Andy Zavoina
Yes. This could all be used as evidence in a court case as it would relate to the customers transactions and account history. E-mail records off of PCs, servers and backup files has been used in court cases already. You should have established retention policies in place.
Answer by Lucy Griffin
Absolutely! The protections for customer information are not based on the process, location, or medium at or through which you obtained the information.
First published on BankersOnline.com 3/5/01