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What is “Abusive,” technically?

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In terms of UDAAP, what makes something “Abusive”?

Generally, an “abusive” practice is one that materially makes it difficult to understand terms or conditions of a consumer product or service. This may be seen in connection with inaccurate marketing materials or poorly written disclosures. It is also a practice that may mislead someone about the risks or costs or conditions of a product or service you offer. There is no bright line test and there is subjectivity in the interpretation.


Learn more about Andy Zavoina’s Understanding UDAAP/UDAP and Complaints webinar.

First published on 05/02/2021

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