When DOESN’T Zero Liability apply?

Answered by:

Question:

Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?

Answer:

Not all claims involve fraudulent transactions, and there are circumstances where Zero Liability is excluded such as when the cardholder fails to exercise reasonable care in securing their card. In these cases, performing an investigation can save the Bank from paying a claim it may not need to.

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Learn more about Brian Crow’s webinar
Mastercard and Reg E Error Resolution