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Where to hold your interviews

I am the security officer of my bank. We had a problem concerning large cash shortages at one of our branches. When I asked operations to have one person sent to me at a time they refused. They told me they didn’t have time to play games because they were short staffed. I would have to go to the branch to question staff members.

Where a crime may have been committed you don’t question people on their home turf. You want to build stress in them that this isn’t the normal situation. If operations management is being stubborn where the loss could be large move the problem to senior management. Only a person who is trained to conduct internal fraud investigations should be deciding where the interview will take place.
Learn more about Barry Thompson and Branch Walton’s webinar Security Officer Interviewing Techniques

First published on 01/19/2020

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