Skip to content

Who opens e-statements and who doesn’t

Question: 
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
Answer: 

No. You don't have to monitor that statements are being read electronically any more than you have to monitor that they're being read when snail-mailed.

Learn more about Andy’s webinar E-SIGN - Use It Write or Not at All

First published on 06/05/2016

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics