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Who opens e-statements and who doesn’t

If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?

No. You don't have to monitor that statements are being read electronically any more than you have to monitor that they're being read when snail-mailed.

Learn more about Andy’s webinar E-SIGN - Use It Write or Not at All

First published on 06/05/2016

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