Information Technology plays an obviously important role, but their efforts are only a small piece of effective response. If customers can’t log into online banking, they are going to call or come into the branch. What communication strategy is in place to ensure accurate and confidence-building information is shared, even when the banks investigation is still underway? How does the bank combat media misinformation? How does Operations process payments when connectivity is disrupted or account access is unavailable? What requirements are the bank under for reporting requirements, such as to the AG to comply with the state’s data breach notification law?