Vendor Guru Q&A - Security

Restricting Access to Employee Account Info

Latest Security - ATM Topics

Reg E investigations: best steps

06/02/2019

Is there a procedure that Reg E says we must follow to investigate a claim?

Customer Safety When Using ITMs

01/15/2017

We are in the process of installing ITMs in some of our branches and I am concerned for customer safety when using these machines. Are there any types of security devices that can be placed on these units that would aid a person in getting help quickly in an emergency situation (that would immediately notify 911 as an example)?

ATM Fraud: Skimming vs. Shimming

04/25/2016

For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?

SAR Failure to Provide Documentation (SAR)

08/31/2015

When the owner of an ATM resides in a state that requires the ATM be registered refuses to register that ATM; do you file a SAR on that customer for failure to provide documentation? If a SAR is required, does the continuous SAR filing rule apply until the customer complies?

Regs on ATM Card Issuing for Rep Payee (SSI/SSA)

02/25/2013

Are there any regulations that govern ATM card issuing for rep payee accounts (SSI/SSA)?

Theft Involving ATM Considered a Reg E Claim?

06/18/2012

This is in regards to Reg E. Say there is a member who went to an ATM and tried to deposit a check but was unsuccessful. Without cancelling the transaction or pushing "no further transactions" and receiving the card back, the member walks away from the ATM. During this time there had been another person waiting in line to use the ATM. Well as soon as the member left, the other person came up to use the ATM but noticed that the previous person hadn't cancelled the transaction and the ATM still waiting for further instructions on what to do next. The person withdrew $300.00 and then tried to withdraw more but was unsuccessful. Is this a Reg E claim? Obviously it is theft but I don't think it is Reg E due to it not being an error that the credit union made but the member made. I know that the Reg protects the member from being negligent but its not like the member lost the card with the PIN written on the card. The member never finished the transaction and walked away with the card still in the ATM waiting for further instructions.

Lighting and Bush Requirements ATMs Night Deposit

05/07/2012

What are the security lighting and bush requirements at atm's for night deposits?

Employees' Vulnerability To Robberies

02/06/2012

Are there any specific processes that institutions should use to help determine an employeeâ€™s vulnerability to being robbed?

Retention Days of Branch Security Camera Video

12/12/2011

Are there any regulations with regard to the minimum retention days of branch security camera video?

CTR Required for Joint Account Withdraws?

07/11/2011

Joint account; A husband withdraws $100.00 from account 123456789 at the ATM. The co-owner withdraws $10,000.00 from account 123456789 at the branch. Is a CTR required?

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Focus on ATM Fraud

Despite the widespread adoption of online and mobile banking, consumer use of ATMs not only remains steady but has actually increased.

Calling for Safer ATMs

Activists and legislators are calling for increased safety measures at ATMs following the death of a 24-year-old Boston woman who was kidnaped at her apartment and forced to drive to multiple ATMs

Social Media Strikes

08/18/2019

I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?

I saw the robber in the store!

08/11/2019

I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?

Handling the Aftermath of a Critical Incident

08/04/2019

I am working next to a man who told me he purchased a new gun. He was talking about how much fun it would be to chase the CEO across the parking lot. Two years ago, he survived an active shooter incident.

Handling the Aftermath of a Critical Incident

07/28/2019

What is happening to Sarah? She was always so friendly! The last two months she has been a bear to work around. Today Sam said his dog had died, and she told him to “suck it up!”

Business Man deposits a large check

06/16/2019

A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?

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2020 BSA/AML Top Gun Conference

Scottsdale, AZ

Deception for Dollars: Social engineering your staff and Call Center

This fast-moving program on preventing losses will focus on the information identity thieves have before they call you when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions.

Detecting and Mitigating Skimming Fraud Losses

How do you reduce skimming-related losses? By having properly trained frontline staff members who know what to look for to detect and mitigate skimming fraud losses.

Beginning Security Officers - Steps for Success

You'll learn about the foundations of a successful security program, including building a security team, communicating with management and board members, working with law enforcement and peers, and much more!