Vendor Guru Q&A - Security

Restricting Access to Employee Account Info

Latest Security - ATM Topics

Customer Safety When Using ITMs

01/15/2017

We are in the process of installing ITMs in some of our branches and I am concerned for customer safety when using these machines. Are there any types of security devices that can be placed on these units that would aid a person in getting help quickly in an emergency situation (that would immediately notify 911 as an example)?

ATM Fraud: Skimming vs. Shimming

04/25/2016

For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?

SAR Failure to Provide Documentation (SAR)

08/31/2015

When the owner of an ATM resides in a state that requires the ATM be registered refuses to register that ATM; do you file a SAR on that customer for failure to provide documentation? If a SAR is required, does the continuous SAR filing rule apply until the customer complies?

Regs on ATM Card Issuing for Rep Payee (SSI/SSA)

02/25/2013

Are there any regulations that govern ATM card issuing for rep payee accounts (SSI/SSA)?

Theft Involving ATM Considered a Reg E Claim?

06/18/2012

This is in regards to Reg E. Say there is a member who went to an ATM and tried to deposit a check but was unsuccessful. Without cancelling the transaction or pushing "no further transactions" and receiving the card back, the member walks away from the ATM. During this time there had been another person waiting in line to use the ATM. Well as soon as the member left, the other person came up to use the ATM but noticed that the previous person hadn't cancelled the transaction and the ATM still waiting for further instructions on what to do next. The person withdrew $300.00 and then tried to withdraw more but was unsuccessful. Is this a Reg E claim? Obviously it is theft but I don't think it is Reg E due to it not being an error that the credit union made but the member made. I know that the Reg protects the member from being negligent but its not like the member lost the card with the PIN written on the card. The member never finished the transaction and walked away with the card still in the ATM waiting for further instructions.

Lighting and Bush Requirements ATMs Night Deposit

05/07/2012

What are the security lighting and bush requirements at atm's for night deposits?

Employees' Vulnerability To Robberies

02/06/2012

Are there any specific processes that institutions should use to help determine an employeeâ€™s vulnerability to being robbed?

Retention Days of Branch Security Camera Video

12/12/2011

Are there any regulations with regard to the minimum retention days of branch security camera video?

CTR Required for Joint Account Withdraws?

07/11/2011

Joint account; A husband withdraws $100.00 from account 123456789 at the ATM. The co-owner withdraws $10,000.00 from account 123456789 at the branch. Is a CTR required?

Customer Negligence in Stolen Debit Cards

07/04/2011

Scenario: John Doe has his and his wife's VISA-branded debit cards stolen (he has possession of both of them). The PINs are written on or in his wallet with the cards. He notifies us within a day of the loss. The Card thief uses the cards, and between both cards, spends approximately $2,700. Several transactions are at an ATM. Others are POS transaction, and we're determining now if they're PIN or Signature-based. What will the bank's liability be on all these transactions, taking the customer's negligence into account?

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Focus on ATM Fraud

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Calling for Safer ATMs

Activists and legislators are calling for increased safety measures at ATMs following the death of a 24-year-old Boston woman who was kidnaped at her apartment and forced to drive to multiple ATMs

Releasing photographs to anyone

03/03/2019

I am currently dealing with an issue where my assistant branch manager provided a customer with images from our system that were related to a fender bender in our parking lot that involved another bank customer. She did not obtain approval from anyone to provide this information to our customer and as the security officer I would have kindly refused my customer's request. This incident has brought up the fact that perhaps we should have guidelines for our camera system users to adhere to in order to prevent future incidents like this. Do you know of any institutions that have a policy or procedures for their security camera system (CCTV)? If so, can you share it with me or give me some guidance?

Does your security vendor know the right answer?

02/24/2019

"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."

A smart phone can kill you!

02/17/2019

During a recent program I attended, you stated a smart phone could get you killed! Really?!? Other than talking while driving, how can that happen?"

Pod Branches

02/10/2019

We have just decided to implement a pod branch design and are presently in the design phase. Do you have any suggestions on what we should focus on for this project?"

Restricting employee social media posts

02/10/2019

Can our bank prohibit (or strongly discourage) employees from listing their bank name on their personal Facebook page?

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Wire Transfer Fraud Prevention Programs

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25 Critical Mistakes a Smart Institution NEVER Makes “Updated”

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2019 Bank Security Conference

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11/05/2019 to 11/06/2019

2019 Lending Compliance Triage

03/03/2020 to 03/04/2020

2020 BSA/AML Top Gun Conference

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Deception for Dollars: Social engineering your staff and Call Center

This fast-moving program on preventing losses will focus on the information identity thieves have before they call you when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions.

Detecting and Mitigating Skimming Fraud Losses

How do you reduce skimming-related losses? By having properly trained frontline staff members who know what to look for to detect and mitigate skimming fraud losses.

Beginning Security Officers - Steps for Success

You'll learn about the foundations of a successful security program, including building a security team, communicating with management and board members, working with law enforcement and peers, and much more!