We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?
If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.
Our customer notified us in writing he has revoked the power of attorney he gave to Sam Smith. Does the revocation apply to all of our customer’s accounts that Sam signs on?
Is there a procedure that Reg E says we must follow to investigate a claim?
We are in the process of installing ITMs in some of our branches and I am concerned for customer safety when using these machines. Are there any types of security devices that can be placed on these units that would aid a person in getting help quickly in an emergency situation (that would immediately notify 911 as an example)?
For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?
When the owner of an ATM resides in a state that requires the ATM be registered refuses to register that ATM; do you file a SAR on that customer for failure to provide documentation? If a SAR is required, does the continuous SAR filing rule apply until the customer complies?
Are there any regulations that govern ATM card issuing for rep payee accounts (SSI/SSA)?