What regulations should be considered as we write our Remote Capture policy (Check 21, Reg E, Reg CC, etc.)?
Is there a regulation regarding the camera in the ATM and how it records a transaction?
While Check 21 has presented the banking industry a number of ways to save money, including cutting down on the time it takes to process a check, savings on paper costs and on processing time, a re
Tampa, Florida police are hoping for leads so they can capture the "Beer Belly Bandit", who they say has committed dozens of bank robberies in Florida since the year 2000.
MasterCard is helping law enforcement in the Asia/Pacific area of the world fight payment card fraud by providing an educational and investigation tool designed to teach new officers about such fra
I recently purchased a cashiers check in the amount of $1,500.00 from the bank. This was for the first and last months security for a sublet apartment. The gentleman then ran off with the check. Turns out he was only staying there temporarily and had scammed 3 others as well. We tried to stop the check, but were told it was given in good faith. Although we had a police report that listed the check as STOLEN along with a proof of a warrant served in LA county for grand theft, it wasn't his first time, the bank held steadfast on refusing to stop the check. 3 days went by and he still hadn't cashed it. 12 phone calls to the help center did nothing and on the 5th night he cashed it and fled scot free. Shouldn't a bank notify a consumer of indemnity insurance? And shouldn't they have stopped the check after presenting the police report and proof of criminal activity?
Tellers may soon have a tool that frees them from the need to capture check information or validate checks at the teller line.
I am looking for a checklist for bank employees to utilize in case of an extortion or kidnapping call to go along with the robbery and bomb threat kit I already have. I have the Employee Profile Form for the personnel file but no training or procedures for them to follow in case they are the victim or the receiver of such a call.
When the ATM "eats" a card, our policy is to log the information, and then destroy the card. Is this mandatory? Can we return the card to the customer under any circumstances?