Vendor Guru Q&A - Security

Restricting Access to Employee Account Info

Latest Security - Check Presentment Topics

Stolen Check w/Stop Payment Presented-Procedure

11/15/2015

Our customer reported checks stolen on their account. They filled out the necessary forms, and we placed an alert on their account regarding the stolen checks and check sequence numbers and placed stop payments on the stolen checks. The following day, one of the stolen checks was presented for cash. However, the teller told the person we could not cash it because there had been a stop payment placed on the check. She did NOT give the check back to the person, but she did let the person leave the bank. Was it the bank's responsibility to call the police while the person was still there or should we have just contacted our customer and let them handle the matter with the police department?

"Acct Closed at Customer's Request Due to forgery"?

11/15/2015

We have an account that has been closed for several years due to the account being compromised. We recently have had some checks come through our cash letter and want to know the best reason to provide for returning them. I don't want to return them as forgeries because I do not have an affidavit signed by the customer. Is there a reason of "account closed at customer's request due to forgery"? Our processor says they can not use this reason.

"Counterfeit Check Stamp" At Teller Line

10/18/2015

Are you aware of any bank using a "Counterfeit Check Stamp" for the purpose of stamping a check at the time of presentment at the teller line?

UCC Ping Pong - Who Wins?

05/08/2003

by Sam Ott and Mary Beth Guard, BOL Gurus

Statistics, Facts, & Such

07/01/1999

An American Bank Association study shows check fraud losses increasing at 19% per year.
www.ECCHO.com, 6/12/99

Same-day Settlement A Security Problem Too

01/01/1994

Security and compliance officers need to work together implementing the new Same-Day Settlement rule that went into effect on January 3, 1994.

Premium Content View All

RDIC: Solving One Paper Check Problem - Creating Another

Guest Columnist: Jodi Pratt

Releasing photographs to anyone

03/03/2019

I am currently dealing with an issue where my assistant branch manager provided a customer with images from our system that were related to a fender bender in our parking lot that involved another bank customer. She did not obtain approval from anyone to provide this information to our customer and as the security officer I would have kindly refused my customer's request. This incident has brought up the fact that perhaps we should have guidelines for our camera system users to adhere to in order to prevent future incidents like this. Do you know of any institutions that have a policy or procedures for their security camera system (CCTV)? If so, can you share it with me or give me some guidance?

Does your security vendor know the right answer?

02/24/2019

"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."

A smart phone can kill you!

02/17/2019

During a recent program I attended, you stated a smart phone could get you killed! Really?!? Other than talking while driving, how can that happen?"

Restricting employee social media posts

02/10/2019

Can our bank prohibit (or strongly discourage) employees from listing their bank name on their personal Facebook page?

Pod Branches

02/10/2019

We have just decided to implement a pod branch design and are presently in the design phase. Do you have any suggestions on what we should focus on for this project?"

Latest Top Stories View All

Security Training View All

05/14/2019 to 05/16/2019

2019 Bank Security Conference

San Antonio, TX

Deception for Dollars: Social engineering your staff and Call Center

This fast-moving program on preventing losses will focus on the information identity thieves have before they call you when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions.

Detecting and Mitigating Skimming Fraud Losses

How do you reduce skimming-related losses? By having properly trained frontline staff members who know what to look for to detect and mitigate skimming fraud losses.

Beginning Security Officers - Steps for Success

You'll learn about the foundations of a successful security program, including building a security team, communicating with management and board members, working with law enforcement and peers, and much more!