What is the most common gap in banks’ wire transfer fraud prevention programs?
We use challenge questions when we don’t know the account holder on the telephone. Today a customer went wild yelling at our call center person for asking to many questions. We tried to explain that it was for his protection, he began to swear at us. I had the teller hang-up the phone could we have handled this better?
What are the annual U.S. losses to wire transfer fraud?
Working on the teller line I have decided I no longer want to handle someone who carries concealed weapons. How would be the best way for me to handle it at the teller line?
Are most wire transfer frauds focused at businesses or consumers?