We have just decided to implement a pod branch design and are presently in the design phase. Do you have any suggestions on what we should focus on for this project?"
I wanted to ask about active shooter training. I have not done that with my employees yet and was wondering if that is recommended training. My fear is the front line and new accounts employees are right out in the open, there is nowhere for them to go or to really hide for that matter. How would you suggest that training be handled? I have the YouTube video of "Run. Hide. Fight.®" I was thinking of showing that to our group on our upcoming training day; I just don't want to scare our employees to death.
We are acquiring another institution in 2019. Currently, there are two branches in two different towns. The main branch has a full staff, but the second branch is located just down the road in a town of 300 people and is only staffed with one person, five days a week. The teller is secure behind all glass, but there is no dual control and no cameras. The transaction numbers do not warrant another person there but we want to be as safe as possible. What are your suggestions for things we can do to make this branch as safe as possible for the one employee?
Should HOEPA be tested at the time of a Loan Estimate? Our system will let us test for it at time of Closing Disclosure, but should it actually test at LE time?
What are the 4 Ls we hear you talking about at security conferences?