We had an individual come in to open a new account. They had an out of town license, out of town tag on car, out of town address on a Treasury check and wanted cash back. We said no for various reasons and they left. Later a policeman who banks with us came in. The teller told him about the situation and he asked for copy of the license and check (which the teller provided). He ran the license and discovered there were multiple warrants out for arrest of the person. Later our CFO freaked and said the teller violated laws by providing the info to the policeman. I was wondering what laws were broken and if we are opened up for a lawsuit.
Can you reduce your chances of having a robbery by conducting a physical risk assessment?
Why would my customer be making repeated purchases of Bitcoin?
Should bait money be changed on a regular schedule or is it good practice to keep the same bills as long as the cash drawer is in use?
I was asked two questions regarding security at the drive-thru window and would like your input. 1) If a robber sends a note and/or shows a weapon at the drive-through window, does the teller follow the robbery protocol as a lobby robbery? (I said yes - just want to verify). 2) If a bomb is placed in the drive-through tube/drawer, do they send it back? What do they do? (I say don't move bomb; lock down the facility and evacuate. Call police. I don't know that there's any safe way to alert others in the drive-through.)