Have you had a good conversation with a machine lately?
There is an old saying about bankers that goes something like:
"Charge 'em six percent, pay 'em three,
In the office by nine, on the golf course by three"
For over two hundred years, messengers and couriers in London, England have settled money market transactions between financial institutions by walking from one to the other.
A few months ago, we reported on the fact that ATM's were being installed in post offices in the state of Washington. Soon there were more post office ATM installations in other states.
Top administration should not assume that because they don't hear any complaints, that all their depositors are happy.