Vendor Guru Q&A - Security

Restricting Access to Employee Account Info

Latest Security - Credit Cards Topics

Customer purchasing Bitcoin

10/16/2016

Why would my customer be making repeated purchases of Bitcoin?

ATM Fraud: Skimming vs. Shimming

04/25/2016

For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?

Camera Placement

06/28/2010

Should our cameras be aimed at the customer, or at the teller station to review their work?

Change in Environment Changes Security Strategy

03/03/2008

Dana Turner, a BOL Guru, has stated in several presentations that "a change in the institution's environment often necessitates a change in the institution's security strategy." How far should we carry this line of thought?

Copy Credit Cards for CIP Documentation

01/28/2008

Can banks take copies of credit cards for CIP documentation when opening a new account? I thought this was against regulation? Can you please refer me to written verification?

STATS

12/01/2005

Nearly a third of victims surveyed blamed their compromised IDs on the Internet, where they think their information was exposed to hackers.

Electronic Devices Become Payment "Cards"

12/01/2005

Manufacturers are in the process of developing new ways for people to pay for transactions without using cash, check or credit card.

STATS

11/01/2005

87% of consumers monitor their credit reports only once a year or less.
Research and Markets, www.researchandmarkets.com, 11/04/05

Americans Support Biometrics for Government IDs

10/01/2005

While only about half of people queried for a survey said they supported introducing a new form of government identification, three-quarters said they believed using biometrics on current governmen

Which States Prohibit Credit Cards as ID for CIP?

08/01/2005

The question I have is in regard to CIP. For a new account you have to obtain identification such as drivers license w/photo. But can you accept a major credit card? I thought I understood that some states prohibit the use of a credit card for identification. What states prohibit this?

Premium Content View All

Guilty as Charged

Four members of an international card fraud ring have plead guilty to their roles in one of the largest credit card fraud schemes in the U.S. Justice Department's history.

Debt Collection Practices Under Review

According to the Federal Reserve, nearly 15% of all credit reports (encompassing an estimated 30 million consumers) contain debt collection activity.

Business Man deposits a large check

06/16/2019

A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?

Handling Difficult People

06/09/2019

I had to handle a problem today with a loan customer. Our drive-up window doesn’t handle certain transactions to speed up the line. Last night he tried to pay off a loan at the drive-up that resulted in our teller refusing the transaction. He became extremely angry that he couldn’t perform the payoff until today.

Reg E investigations: best steps

06/02/2019

Is there a procedure that Reg E says we must follow to investigate a claim?

Customer education helps prevent wire fraud

06/02/2019

What is the most common gap in banks’ wire transfer fraud prevention programs?

Handling Difficult People

06/02/2019

We use challenge questions when we don’t know the account holder on the telephone. Today a customer went wild yelling at our call center person for asking to many questions. We tried to explain that it was for his protection, he began to swear at us. I had the teller hang-up the phone could we have handled this better?

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Security Training View All

07/23/2019

25 Critical Mistakes a Smart Institution NEVER Makes “Updated”

presented by Barry Thompson

11/05/2019 to 11/06/2019

2019 Lending Compliance Triage

03/03/2020 to 03/04/2020

2020 BSA/AML Top Gun Conference

Scottsdale, AZ

Deception for Dollars: Social engineering your staff and Call Center

This fast-moving program on preventing losses will focus on the information identity thieves have before they call you when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions.

Detecting and Mitigating Skimming Fraud Losses

How do you reduce skimming-related losses? By having properly trained frontline staff members who know what to look for to detect and mitigate skimming fraud losses.

Beginning Security Officers - Steps for Success

You'll learn about the foundations of a successful security program, including building a security team, communicating with management and board members, working with law enforcement and peers, and much more!