One of our customers had an account takeover. We called the RDFIs and sent reversals, but we got them all back unpaid. What happened?
Our HR employee was at a seminar last week and after some discussion with other bankers, each year they and we have employees complete a Personal Profile sheet. Information needed is employee name, spouse, children's name in the household, vehicles you drive, among other things. We are a small community bank. The other banks she talked to said they were discontinuing this practice. Do you think we need to continue to have these completed every year or at all?
Why is it important that safe deposit customers never be left inside your safe deposit vault ALONE?
Is there a procedure that Reg E says we must follow to investigate a claim?
Can a safe deposit box door be opened without a key?