Vendor Guru Q&A - Security

Restricting Access to Employee Account Info

Latest Security - Debit Cards Topics

VISA’s merchant contact requirement

08/21/2016

Can we require that a debit cardholder contact the merchant before opening a claim?

ATM Fraud: Skimming vs. Shimming

04/25/2016

For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?

Run OFAC on Non-Customers for VISA SS/Tax Refund?

04/29/2013

Do you have to run OFAC on non-customers presenting VISA debit cards for payment of social security or tax refunds?

Customer Negligence in Stolen Debit Cards

07/04/2011

Scenario: John Doe has his and his wife's VISA-branded debit cards stolen (he has possession of both of them). The PINs are written on or in his wallet with the cards. He notifies us within a day of the loss. The Card thief uses the cards, and between both cards, spends approximately $2,700. Several transactions are at an ATM. Others are POS transaction, and we're determining now if they're PIN or Signature-based. What will the bank's liability be on all these transactions, taking the customer's negligence into account?

Debit Cards for Minors Receiving SS Direct Deposit

09/08/2008

I have a customer that opened three accounts, one for each of her children as they receive Social Security direct deposit benefits. The mother is the signer on each account and the individual child was added as an owner only because they are only nine, eleven and seventeen years of age. The mother wants debit cards in the children’s names so she can keep the account straight as to where she is pulling the money from. Can we issue debit cards to a minor and if so, would the mother have the legal right to use them? How would it be handled if the child’s card was used and they wanted to dispute the transaction?

Debit cards for Foreigners

06/02/2008

Are there any regulations or laws out there that deal with giving a debit card to a foreigner without a social security number? I am having trouble getting started.

Selling Account Monitoring

04/03/2006

We are thinking about monitoring customer accounts for activity and notifying them when it is unusual. How can Marketing help put a positive spin on this instead of a privacy woe?

Holiday Effort to Benefit Hurricane Areas

12/01/2005

Bank of America said it will match 5 percent of all consumer debit card savings before December 23 that result from its own Keep the Change program, then donate the funds to Habitat for Humanity to

Banks Have Tough Competitors for Unbanked

12/01/2005

When it comes to appealing to the nation's 22 million unbanked people, banks have some stiff competition. One of those competitors is a fairly new source - plastic payroll cards.

Internet Banking Limits

11/01/2005

Question: Our question has to do with money market accounts and the limited transactions per month. We were addressing Internet banking.

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Debit Fee Cap Chaos

In a key ruling, Judge Richard Leon of the U.S. District Court for the District of Columbia sided with retailers seeking a lower cap on fees charged by banks for debit card transactions.

Designing a Bank Account

Union Bank has a unique way of encouraging people to open a checking account: the bank allows people to go to a web site and "design" their own account.

Releasing photographs to anyone

03/03/2019

I am currently dealing with an issue where my assistant branch manager provided a customer with images from our system that were related to a fender bender in our parking lot that involved another bank customer. She did not obtain approval from anyone to provide this information to our customer and as the security officer I would have kindly refused my customer's request. This incident has brought up the fact that perhaps we should have guidelines for our camera system users to adhere to in order to prevent future incidents like this. Do you know of any institutions that have a policy or procedures for their security camera system (CCTV)? If so, can you share it with me or give me some guidance?

Does your security vendor know the right answer?

02/24/2019

"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."

A smart phone can kill you!

02/17/2019

During a recent program I attended, you stated a smart phone could get you killed! Really?!? Other than talking while driving, how can that happen?"

Restricting employee social media posts

02/10/2019

Can our bank prohibit (or strongly discourage) employees from listing their bank name on their personal Facebook page?

Pod Branches

02/10/2019

We have just decided to implement a pod branch design and are presently in the design phase. Do you have any suggestions on what we should focus on for this project?"

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Security Training View All

04/23/2019

Is your BSA and AML program at RISK?

presented by Susan Costonis

06/05/2019

Wire Transfer Fraud Prevention Programs

presented by Rayleen Pirnie

07/23/2019

25 Critical Mistakes a Smart Institution NEVER Makes “Updated”

presented by Barry Thompson

05/14/2019 to 05/16/2019

2019 Bank Security Conference

San Antonio, TX

11/05/2019 to 11/06/2019

2019 Lending Compliance Triage

03/03/2020 to 03/04/2020

2020 BSA/AML Top Gun Conference

Scottsdale, AZ

Deception for Dollars: Social engineering your staff and Call Center

This fast-moving program on preventing losses will focus on the information identity thieves have before they call you when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions.

Detecting and Mitigating Skimming Fraud Losses

How do you reduce skimming-related losses? By having properly trained frontline staff members who know what to look for to detect and mitigate skimming fraud losses.

Beginning Security Officers - Steps for Success

You'll learn about the foundations of a successful security program, including building a security team, communicating with management and board members, working with law enforcement and peers, and much more!