05/10/2020
We have a customer who had a fraud alert on her card for one transaction. She told the fraud center that it was not fraud. Her card was reopened. Now she turned in a dispute for 2 transactions (one is the same she said was not fraud, the other is from the same place) claiming that these are fraud. Do we file the dispute for both? Do we deny both because she said the first one wasn't fraud?
05/03/2020
We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?
04/26/2020
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
04/19/2020
Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?
04/12/2020
If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.
09/22/2019
Our customer notified us in writing he has revoked the power of attorney he gave to Sam Smith. Does the revocation apply to all of our customer’s accounts that Sam signs on?
06/02/2019
Is there a procedure that Reg E says we must follow to investigate a claim?
08/21/2016
Can we require that a debit cardholder contact the merchant before opening a claim?
04/25/2016
For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?
04/29/2013
Do you have to run OFAC on non-customers presenting VISA debit cards for payment of social security or tax refunds?
