Vendor Guru Q&A - Security

Restricting Access to Employee Account Info

Latest Security - Debit Cards Topics

Reg E investigations: best steps

06/02/2019

Is there a procedure that Reg E says we must follow to investigate a claim?

VISA’s merchant contact requirement

08/21/2016

Can we require that a debit cardholder contact the merchant before opening a claim?

ATM Fraud: Skimming vs. Shimming

04/25/2016

For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?

Run OFAC on Non-Customers for VISA SS/Tax Refund?

04/29/2013

Do you have to run OFAC on non-customers presenting VISA debit cards for payment of social security or tax refunds?

Customer Negligence in Stolen Debit Cards

07/04/2011

Scenario: John Doe has his and his wife's VISA-branded debit cards stolen (he has possession of both of them). The PINs are written on or in his wallet with the cards. He notifies us within a day of the loss. The Card thief uses the cards, and between both cards, spends approximately $2,700. Several transactions are at an ATM. Others are POS transaction, and we're determining now if they're PIN or Signature-based. What will the bank's liability be on all these transactions, taking the customer's negligence into account?

Debit Cards for Minors Receiving SS Direct Deposit

09/08/2008

I have a customer that opened three accounts, one for each of her children as they receive Social Security direct deposit benefits. The mother is the signer on each account and the individual child was added as an owner only because they are only nine, eleven and seventeen years of age. The mother wants debit cards in the children’s names so she can keep the account straight as to where she is pulling the money from. Can we issue debit cards to a minor and if so, would the mother have the legal right to use them? How would it be handled if the child’s card was used and they wanted to dispute the transaction?

Debit cards for Foreigners

06/02/2008

Are there any regulations or laws out there that deal with giving a debit card to a foreigner without a social security number? I am having trouble getting started.

Selling Account Monitoring

04/03/2006

We are thinking about monitoring customer accounts for activity and notifying them when it is unusual. How can Marketing help put a positive spin on this instead of a privacy woe?

Holiday Effort to Benefit Hurricane Areas

12/01/2005

Bank of America said it will match 5 percent of all consumer debit card savings before December 23 that result from its own Keep the Change program, then donate the funds to Habitat for Humanity to

Banks Have Tough Competitors for Unbanked

12/01/2005

When it comes to appealing to the nation's 22 million unbanked people, banks have some stiff competition. One of those competitors is a fairly new source - plastic payroll cards.

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Debit Fee Cap Chaos

In a key ruling, Judge Richard Leon of the U.S. District Court for the District of Columbia sided with retailers seeking a lower cap on fees charged by banks for debit card transactions.

Designing a Bank Account

Union Bank has a unique way of encouraging people to open a checking account: the bank allows people to go to a web site and "design" their own account.

Social Media Strikes

08/18/2019

I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?

I saw the robber in the store!

08/11/2019

I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?

Handling the Aftermath of a Critical Incident

08/04/2019

I am working next to a man who told me he purchased a new gun. He was talking about how much fun it would be to chase the CEO across the parking lot. Two years ago, he survived an active shooter incident.

Handling the Aftermath of a Critical Incident

07/28/2019

What is happening to Sarah? She was always so friendly! The last two months she has been a bear to work around. Today Sam said his dog had died, and she told him to “suck it up!”

Business Man deposits a large check

06/16/2019

A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?

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Security Training View All

11/05/2019 to 11/06/2019

2019 Lending Compliance Triage

03/03/2020 to 03/04/2020

2020 BSA/AML Top Gun Conference

Scottsdale, AZ

Deception for Dollars: Social engineering your staff and Call Center

This fast-moving program on preventing losses will focus on the information identity thieves have before they call you when trying to obtain information or financial rewards. This webinar will discuss actual attacks used against financial institutions.

Detecting and Mitigating Skimming Fraud Losses

How do you reduce skimming-related losses? By having properly trained frontline staff members who know what to look for to detect and mitigate skimming fraud losses.

Beginning Security Officers - Steps for Success

You'll learn about the foundations of a successful security program, including building a security team, communicating with management and board members, working with law enforcement and peers, and much more!