Our customer notified us in writing he has revoked the power of attorney he gave to Sam Smith. Does the revocation apply to all of our customer’s accounts that Sam signs on?
Is there a procedure that Reg E says we must follow to investigate a claim?
Can we require that a debit cardholder contact the merchant before opening a claim?
For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?
Do you have to run OFAC on non-customers presenting VISA debit cards for payment of social security or tax refunds?
Scenario: John Doe has his and his wife's VISA-branded debit cards stolen (he has possession of both of them). The PINs are written on or in his wallet with the cards. He notifies us within a day of the loss. The Card thief uses the cards, and between both cards, spends approximately $2,700. Several transactions are at an ATM. Others are POS transaction, and we're determining now if they're PIN or Signature-based. What will the bank's liability be on all these transactions, taking the customer's negligence into account?
I have a customer that opened three accounts, one for each of her children as they receive Social Security direct deposit benefits. The mother is the signer on each account and the individual child was added as an owner only because they are only nine, eleven and seventeen years of age. The mother wants debit cards in the children’s names so she can keep the account straight as to where she is pulling the money from. Can we issue debit cards to a minor and if so, would the mother have the legal right to use them? How would it be handled if the child’s card was used and they wanted to dispute the transaction?
Are there any regulations or laws out there that deal with giving a debit card to a foreigner without a social security number? I am having trouble getting started.
We are thinking about monitoring customer accounts for activity and notifying them when it is unusual. How can Marketing help put a positive spin on this instead of a privacy woe?
Bank of America said it will match 5 percent of all consumer debit card savings before December 23 that result from its own Keep the Change program, then donate the funds to Habitat for Humanity to