Vendor Guru Q&A - Security

IT Considerations for Selecting a Document Imaging System

Configuring Data Interfaces to a Document Management System

Latest Security - Debit Cards Topics

Reg E investigations: best steps

10/11/2020

Is there a procedure that Reg E says we must follow to investigate a claim?

Reg E investigations: best steps

08/02/2020

Is there a procedure that Reg E says we must follow to investigate a claim?

Fraud Alert on Card-Customer Claims Not Fraud

05/10/2020

We have a customer who had a fraud alert on her card for one transaction. She told the fraud center that it was not fraud. Her card was reopened. Now she turned in a dispute for 2 transactions (one is the same she said was not fraud, the other is from the same place) claiming that these are fraud. Do we file the dispute for both? Do we deny both because she said the first one wasn't fraud?

Cyberfraud Epidemic!

05/03/2020

We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?

Different times, different tactics

04/26/2020

If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.

Extending Reporting Time Limits

04/19/2020

Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?

ODFI Liability – up to 7 years

04/12/2020

If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.

Revocation of a power of attorney

09/22/2019

Our customer notified us in writing he has revoked the power of attorney he gave to Sam Smith. Does the revocation apply to all of our customer’s accounts that Sam signs on?

Reg E investigations: best steps

06/02/2019

Is there a procedure that Reg E says we must follow to investigate a claim?

VISA’s merchant contact requirement

08/21/2016

Can we require that a debit cardholder contact the merchant before opening a claim?

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The important of security lighting

06/27/2021

How important is lighting around our facility?

ATM security compliance

06/20/2021

Are there any special security requirements for our ATMs?

Should we have an outside consultant conduct our assessments?

06/13/2021

There are obvious advantages to engaging a security consultant for your assessments. A good consultant will be knowledgeable, have experience in conducting assessments, and will be objective. If you don’t have a budget for an outside expert, this webinar will provide valuable information for conducting your own. -------------------------- Learn more about Carol Dodgen’s<a href=”https://www.bollearningconnect.com/courses/target0721”> Take the Target Off Your Bank: Making Your Bank Less Attractive to Criminals </a> webinar.

Deciding who should do your security assessment

06/13/2021

Should we have an outside consultant conduct our assessments?

How often should we conduct a physical security assessment of our locations?

06/06/2021

How often should we conduct a physical security assessment of our locations?

Latest Security - Debit Cards Topics

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