Vendor Guru Q&A - Security

Latest Security - Debit Cards Topics

Reg E investigations: best steps

10/11/2020

Is there a procedure that Reg E says we must follow to investigate a claim?

Reg E investigations: best steps

08/02/2020

Is there a procedure that Reg E says we must follow to investigate a claim?

Fraud Alert on Card-Customer Claims Not Fraud

05/10/2020

We have a customer who had a fraud alert on her card for one transaction. She told the fraud center that it was not fraud. Her card was reopened. Now she turned in a dispute for 2 transactions (one is the same she said was not fraud, the other is from the same place) claiming that these are fraud. Do we file the dispute for both? Do we deny both because she said the first one wasn't fraud?

Cyberfraud Epidemic!

05/03/2020

We’ve heard cyber incidents are increasing. How is this happening, and how does it affect our customers and bank?

Different times, different tactics

04/26/2020

If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.

Extending Reporting Time Limits

04/19/2020

Is the Pandemic a qualifying factor under Regulation E Extension of Time Limits? Is there a list of situations that qualify?

ODFI Liability – up to 7 years

04/12/2020

If a customer doesn’t report an unauthorized ACH debit within 60 days of settlement, how long is the ODFI responsible for unauthorized consumer debits? Our customer couldn’t review statements, so they reported it to us outside of our return deadline.

Revocation of a power of attorney

09/22/2019

Our customer notified us in writing he has revoked the power of attorney he gave to Sam Smith. Does the revocation apply to all of our customer’s accounts that Sam signs on?

Reg E investigations: best steps

06/02/2019

Is there a procedure that Reg E says we must follow to investigate a claim?

VISA’s merchant contact requirement

08/21/2016

Can we require that a debit cardholder contact the merchant before opening a claim?

Premium Content View All

Debit Fee Cap Chaos

In a key ruling, Judge Richard Leon of the U.S. District Court for the District of Columbia sided with retailers seeking a lower cap on fees charged by banks for debit card transactions.

Designing a Bank Account

Union Bank has a unique way of encouraging people to open a checking account: the bank allows people to go to a web site and "design" their own account.

Understanding the Elements of a Security Assessment

10/17/2021

What’s the difference between a Threat, Vulnerability and Risk when performing a Security Assessment?

BSA Guidelines for Night Depository Vaults

10/17/2021

Does the FDIC’s Bank Secrecy Act provide any specific security standards relating to Night Depository Vaults?

ATM Customer Safety

10/10/2021

What are some of the best ways for our customers to protect themselves against ATM crime?

CIP for Shared Online Banking Access

10/10/2021

The new Beneficial Ownership rule adds the CDD Fifth Pillar to the AML program requirements for (a) developing a customer risk profile, (b) conducting ongoing monitoring for reporting suspicious transactions and, (c) updating customer information. What CIP procedures should we follow when a business client provides online banking access for an employee who has the authority to initiate transfers or make bill payments?

Background Checks for Temporary Employees

10/03/2021

Our bank requires that all new employees pass a criminal background history check before hiring: however, we understand that temporary employees are not subjected to the same hiring standards. Is this legal?

Latest Security - Debit Cards Topics

Pages

Pages

Pages

hot right now