With more of our bank customers using mobile payment apps, such as PayPal, Venmo, Zelle, we are concerned about the increase in potential fraud for our customers and our bank. What steps can we take to mitigate real-time payments fraud?
Our branch just started using Teller Cash Recyclers (TCRs). Do they deter criminals? In a robbery situation, what dollar amount should we dispense when the Duress Dispense key is activated? Do you dispense a specific denomination or random bills? Also, how do you handle bait money?
Why would a bank choose a third-party deposit imaging over its core imaging module?
Is it a good idea for bank employees to carry concealed or even open weapons to work? We have many employees with state licenses who would like to bring their guns while working.
To fill the role of security officer, our bank may at times arbitrarily appoint an employee from a branch location as the branch security officer. This employee could be a teller, a loan officer, a new accounts rep, or a loan officer who has not received any type of security officer training. I am concerned that the bank is putting employees into a position that they don’t really want to be in and are ill-equipped to handle. I was recently hired as the Senior Security Officer for the entire bank and would like to recommend that the bank discontinue this practice. Is this a normal practice at other banks and, if so, what type of training do you suggest we provide these “newly elected” security officers?