When granting access to a safe deposit box, bank policy requires use of a private coupon room, but many customers want to access their boxes quickly, in the vault itself. Is there an industry best practice, either for or against, granting access to a safe deposit box while inside the vault?
Would there be a fine to a financial institution for not filing a SAR on an employee for check kiting?
What are the error resolution and disclosure requirements for pre-paid gift cards? Is the financial institution required to notify its customer base of the gift cards prior to them being offered for sale?
Is there a certification course available for financial institution security officers?
We have a business customer who wants to give an employee online viewing access, but the employee is not an authorized signer on the account. Do we have to CIP the employee before we give him access?
We have a business customer who will come in and make a withdrawal of over $10,000. Also, the same day an Armored Car service will pick up a withdrawal of over $10,000, to be delivered to the business. How should this be notated on the CTR?
When completing a negotiable instrument log entry for a cash purchase on behalf of a company, is the information recorded that of the company or the individual employee who conducted the transaction (this would be a non-CTR reportable transaction)?
We are trying to find specific regulations on training requirements for security officers. Is this spelled on in the regs? Does anyone have a list of security officer training recommendations?
How should banks protect against insider attacks?