We have a customer who had a fraud alert on her card for one transaction. She told the fraud center that it was not fraud. Her card was reopened. Now she turned in a dispute for 2 transactions (one is the same she said was not fraud, the other is from the same place) claiming that these are fraud. Do we file the dispute for both? Do we deny both because she said the first one wasn't fraud?
Is there a statute of limitations on bank fraud and theft by bank officials?
Do you have an industry standard for Fraud Losses? (If possible, by debit card, ACH, check, etc).
I have a corporate check that was counterfeited. There are two maker's signatures -- one of the signers is no longer with the company. Can any authorized signer complete the Affidavit of Forgery? It has always been my understand that the person whose signature was forged must complete the Affidavit.
My customer bought three cashier’s checks for $10,000 each and the checks are still outstanding and have been for a while. Do I need to let my BSA Officer know?
For several years now, the most prevalent form of ATM fraud has been “Skimming”, where a device is attached to an ATM that captures magnetic stripe data as the card passes into a machine. We recently heard of a new ATM fraud technique called “Shimming”. Are they the same thing?
Are all ID theft protection programs offering basically the same services?
Are all bank ID Theft Protection providers the same?
I have been approached to sell ID Theft protection to my customers. Is it worth it for the bank?
A grand jury subpoena has requested a picture of a person making a transaction at our teller line that is no longer in our records. Is there a requirement the bank is supposed to comply with for how long our camera records are retained?