What Did You Say ?
LISTENING IS THE KEY TO CUSTOMER SATISFACTION
We've talked before about having a caring attitude toward our customers and fellow employees.
I was talking the other day to someone who, like me, has left the banking industry after many years for another area of employment. But for a much different reason.
A telecommunications device for the deaf (TDD) has been installed at the Dominion Bank in Nashville. It includes a computer terminal, a typewriter and a telephone.
In an article in the American Banker May 8,1990, Ann Richards, Treasurer for the state of Texas, talked about how things were done before she instituted electronic funds capability.
The teller at the deposit window of the bank sharply reprimanded a man because he had neither filled out a deposit slip nor put his loose silver in the special little rolls of specified amounts.