Most Popular Security Content
Business Man deposits a large check
06/16/2019
A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?
Handling Difficult People
06/09/2019
I had to handle a problem today with a loan customer. Our drive-up window doesn’t handle certain transactions to speed up the line. Last night he tried to pay off a loan at the drive-up that resulted in our teller refusing the transaction. He became extremely angry that he couldn’t perform the payoff until today.
Reg E investigations: best steps
06/02/2019
Is there a procedure that Reg E says we must follow to investigate a claim?
Customer education helps prevent wire fraud
06/02/2019
What is the most common gap in banks’ wire transfer fraud prevention programs?
Handling Difficult People
06/02/2019
We use challenge questions when we don’t know the account holder on the telephone. Today a customer went wild yelling at our call center person for asking to many questions. We tried to explain that it was for his protection, he began to swear at us. I had the teller hang-up the phone could we have handled this better?
