Working on the teller line I have decided I no longer want to handle someone who carries concealed weapons. How would be the best way for me to handle it at the teller line?
I work with a teller who scares me as she will tell the customer outright “no,” without explaining why. Today she told a person to get back into line as the transaction would take too much time as she was going on break! Should I go to management or wait until something happens?
Are most wire transfer frauds focused at businesses or consumers?
Have there been any recent changes to wire transfer fraud insurance that we should be aware of?
If we are doing everything recommended by the FFIEC, is our bank safe from loss if a fraud does occur?
Our wire transfer contract with business customers states that they are responsible for any fraud losses. Will this protect our bank?
Is there any regulation against adding to existing IRA CDs before maturity?
What can we use to try to help educate customers about warning signs of identity theft?
In the event someone attempted identity theft at our bank, but we caught it and therefore didn’t suffer a loss, do we not have to file a SAR?
We have a new customer, just moved to our town, from an HIDTA county in Florida. When I process a risk aassessment, and use his Florida driver's license address, the risk is a high risk. How long should I monitor this account? He did get a Louisiana license on the day that he opened his account.