02/20/2022
We are conducting an internal fraud examination concerning three people who might have done it. Our CEO has contacted our outside auditing firm for help. I don’t think the person they sent has even handled an internal fraud case before. What should we do?
01/09/2022
If this is a CFPB issuance, do other agencies have to follow it?
12/12/2021
Is there a procedure that Reg E says we must follow to investigate a claim?
10/24/2021
I am trying to understand how other financial institutions handle the branch "All-Clear” signal. Do you require individual branch offices to have a unique All-Clear? How frequently do you recommend that the branch offices change the signal? Can you share opening and closing best-practice processes?
09/19/2021
If a financial institution discovers a crime or fraud and wants to notify law enforcement, what if anything is needed before records/documents are turned over to help with the investigation?
09/05/2021
To fill the role of security officer, our bank may at times arbitrarily appoint an employee from a branch location as the branch security officer. This employee could be a teller, a loan officer, a new accounts rep, or a loan officer who has not received any type of security officer training. I am concerned that the bank is putting employees into a position that they don’t really want to be in and are ill-equipped to handle.
I was recently hired as the Senior Security Officer for the entire bank and would like to recommend that the bank discontinue this practice. Is this a normal practice at other banks and, if so, what type of training do you suggest we provide these “newly elected” security officers?
09/05/2021
Is it a good idea for bank employees to carry concealed or even open weapons to work? We have many employees with state licenses who would like to bring their guns while working.
08/29/2021
We have been asked by an individual (non-customer) to provide any security tape that might show a traffic accident on the street close to the bank. I do not want to release any security tape we may have without a subpoena. Am I correct?
12/27/2020
What is the first step toward making our workplace safer from threats?
12/23/2020
What effect, if any, is the current national environment having on violence in the workplace?