"I'm not sure how this originated at my institution, but we close our safe deposit vault at 4:50 p.m. every night. Recently, a customer came in after the vault had been closed, to get in the safe deposit box before 5:00, and was told the vault had been closed. He stated that this policy should be posted. My question is, is it a requirement or a best practice that vaults should be closed well before 5:00 p.m. (or closing) from a security standpoint?"
At a recent program you were discussing lifelines to staff to report internal fraud or fraud in general. Can you elaborate on this discussion?
We had money taken at one of our offices. We conducted a review and released everyone who didn’t follow our written procedures. Yesterday we found that money has been stolen again so we didn’t get the right person. We were told by local police we didn’t perform a proper investigation. What should we do now?
"We had an incident where the robber slipped a note but the teller could not read it. The robber was not wearing any type of disguise so the teller did not initially catch on to the fact that she was being robbed. Have you ever encountered a situation where the note was not legible? How was it handled? We do not want to anger a robber unintentionally by not complying. On the other side, we do not want to offend a legitimate customer by assuming it's a robbery note. How would you approach clarifying their intentions?"
Our management doesn’t want us to do any training on the warning signs of internal fraud. They have stated that if we don’t talk about it staff won’t consider embezzlements. Besides they tell us something like this won’t happen here!