I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?
I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?
I am working next to a man who told me he purchased a new gun. He was talking about how much fun it would be to chase the CEO across the parking lot. Two years ago, he survived an active shooter incident.
What is happening to Sarah? She was always so friendly! The last two months she has been a bear to work around. Today Sam said his dog had died, and she told him to “suck it up!”
The account holder was screaming at me that our institution was worthless. Finally, I found out that no one called them back as promised. It was very hard for me to get the person to believe how could we have handled this better?
A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?
I had to handle a problem today with a loan customer. Our drive-up window doesn’t handle certain transactions to speed up the line. Last night he tried to pay off a loan at the drive-up that resulted in our teller refusing the transaction. He became extremely angry that he couldn’t perform the payoff until today.
We use challenge questions when we don’t know the account holder on the telephone. Today a customer went wild yelling at our call center person for asking to many questions. We tried to explain that it was for his protection, he began to swear at us. I had the teller hang-up the phone could we have handled this better?
What are the annual U.S. losses to wire transfer fraud?
Working on the teller line I have decided I no longer want to handle someone who carries concealed weapons. How would be the best way for me to handle it at the teller line?