One of our branches is staffed with only three people. Our internal auditor makes it four on the days she works out of that office. Because of the low staffing (sometimes there may be only two due to illness or vacation), there is a mag lock installed on the door, where the employees can allow known customers entry. The internal auditor is now inquiring as to whether the other branches should have a policy in place in the event they are understaffed, as well. Hardly ever do we fall into a situation where another branch would fall below three people on the line, should we have a policy?"
"I'm not sure how this originated at my institution, but we close our safe deposit vault at 4:50 p.m. every night. Recently, a customer came in after the vault had been closed, to get in the safe deposit box before 5:00, and was told the vault had been closed. He stated that this policy should be posted.
My question is, is it a requirement or a best practice that vaults should be closed well before 5:00 p.m. (or closing) from a security standpoint?"
"We had an incident where the robber slipped a note but the teller could not read it. The robber was not wearing any type of disguise so the teller did not initially catch on to the fact that she was being robbed. Have you ever encountered a situation where the note was not legible? How was it handled?
We do not want to anger a robber unintentionally by not complying. On the other side, we do not want to offend a legitimate customer by assuming it's a robbery note. How would you approach clarifying their intentions?"
"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."
You have stated in your programs, 'No MOCK Robberies'. What if we have a video of a mock robbery with an impatient note-passer who does not show a gun? Would this be okay to show employees and branch security officers?
I had a question regarding our website. We were wondering if we should have "Officer's" names on the website for each branch. I've kind of struggled with this one because they've been on there a long time and it seems most other banks have some staff on their sites, but is that opening us up to risks?
I am a security officer for a financial institution. We had a robbery where a gun was shown to the victim teller. Today she entered my office to tell me that she saw the robber last night in a local store. Did she or didn’t she? How should I proceed?
I am working next to a man who told me he purchased a new gun. He was talking about how much fun it would be to chase the CEO across the parking lot. Two years ago, he survived an active shooter incident.
What is happening to Sarah? She was always so friendly! The last two months she has been a bear to work around. Today Sam said his dog had died, and she told him to “suck it up!”
A local business owner posted this on a social media website. “ As a business account I was told by the teller not to come in just before closing as the teller had too much to do at closing time.” What should we do now?