Question: I have been using the articles in Bankers' Hotline on forgeries in our teller training classes, but I have a question that wasn't covered in the articles.
Our sympathy award this month goes to the financial institutions in Florida that had a bit of a problem with the new gas pump point-of-sale terminals.
According to American consumers, the most difficult form to fill out is the mortgage application. Bankers agree!
In each of my presentations to financial institutions, I try to get some feeling and opinions from those attending on what is wrong, or what needs to be fixed, in the banking industry.
Question: We had numerous calls about the credit card article ("Credit Card Numbers For ID", Vol. I, Num. 6).