I work with a teller who scares me as she will tell the customer outright “no,” without explaining why. Today she told a person to get back into line as the transaction would take too much time as she was going on break! Should I go to management or wait until something happens?
Are most wire transfer frauds focused at businesses or consumers?
Have there been any recent changes to wire transfer fraud insurance that we should be aware of?
If we are doing everything recommended by the FFIEC, is our bank safe from loss if a fraud does occur?
Our wire transfer contract with business customers states that they are responsible for any fraud losses. Will this protect our bank?