If we are doing everything recommended by the FFIEC, is our bank safe from loss if a fraud does occur?
Our wire transfer contract with business customers states that they are responsible for any fraud losses. Will this protect our bank?
I am currently dealing with an issue where my assistant branch manager provided a customer with images from our system that were related to a fender bender in our parking lot that involved another bank customer. She did not obtain approval from anyone to provide this information to our customer and as the security officer I would have kindly refused my customer's request. This incident has brought up the fact that perhaps we should have guidelines for our camera system users to adhere to in order to prevent future incidents like this.
Do you know of any institutions that have a policy or procedures for their security camera system (CCTV)? If so, can you share it with me or give me some guidance?
"What is the recommended schedule for the self-testing of your alarm system's communication to the monitoring center (i.e. landlines and/or cell back up)? The alarm system vendors seem to be all over the place on it."
During a recent program I attended, you stated a smart phone could get you killed! Really?!? Other than talking while driving, how can that happen?"
We have just decided to implement a pod branch design and are presently in the design phase.
Do you have any suggestions on what we should focus on for this project?"
Can our bank prohibit (or strongly discourage) employees from listing their bank name on their personal Facebook page?
I wanted to ask about active shooter training. I have not done that with my employees yet and was wondering if that is recommended training. My fear is the front line and new accounts employees are right out in the open, there is nowhere for them to go or to really hide for that matter. How would you suggest that training be handled? I have the YouTube video of "Run. Hide. Fight.®" I was thinking of showing that to our group on our upcoming training day; I just don't want to scare our employees to death.
We are acquiring another institution in 2019. Currently, there are two branches in two different towns. The main branch has a full staff, but the second branch is located just down the road in a town of 300 people and is only staffed with one person, five days a week. The teller is secure behind all glass, but there is no dual control and no cameras.
The transaction numbers do not warrant another person there but we want to be as safe as possible. What are your suggestions for things we can do to make this branch as safe as possible for the one employee?
Should HOEPA be tested at the time of a Loan Estimate? Our system will let us test for it at time of Closing Disclosure, but should it actually test at LE time?